Sleep Eye Mask Cotton Velvet Bright Red
$38.76 excl. Sales Tax
1 in stock
Christmas 2024
Dear customers, due to the great demand for our products, our order queue is quite full and we do not guaratee delivery by Christmas anymore. We may offer rush order options if our schedule allows it – please check the product page for currently available options. This does not affect items that we have in stock (sale items, shoes etc.).
|
Destination |
Shipping Time |
|---|---|
|
USA |
3 - 7 days |
|
Canada, Australia, New Zealand |
5 - 10 days |
|
European Union |
2 - 4 days |
|
Europe, non-EU |
2 - 4 days |
|
Germany |
2 - 3 days |
|
Germany Express Shipping |
1 day |
Baturina Homewear is located in Hamburg, Germany and all orders ship from here. Please note that you may have to pay customs fees and taxes in your contry.
Note: if your item is made to order, then there will be additional waiting time on top of shipping (manufacturing time). Please plan gifts (Christmas, birthday, etc.) at least 2 months in advance.
Standard Return Policy
For standard items that are in stock, we accept returns within 30 days of delivery.
This means the countdown starts the moment the package is delivered to you or someone designated to receive it on your behalf.
Items must be returned in their original condition, so we ask that you only try them on to check the size. To ensure the items remain pristine, please avoid wearing cologne, makeup, or anything that might leave marks or stains.
The customer is responsible for return shipping costs. Once the item is received and inspected, a full refund including shipping costs will be issued to the original payment method within a maximum of 14 days. Note for international shipping: Any incurring customs clearance fees that result from the return will be deducted from the refund amount.
Alternatively, we can offer an exchange if preferred.
Made-to-Order and Custom-Made Goods Return Policy
For made-to-order items, returns are accepted within 30 days, but additional fees (for example monogram embroidery, custom fit, length adjustments) are non-refundable. Additionally, if your order includes 3 or more items, a 40% restocking fee will apply.
For custom-designed goods created using our custom design tool all sales are final and these items are excluded from returns. Due to the bespoke nature of these items, we cannot accept returns or exchanges.
We understand the importance of satisfaction with bespoke items and will work closely with you to address any concerns. Whether it’s an adjustment or another resolution, we’re here to help ensure you’re happy with your purchase.
For further inquiries or assistance, please contact our customer service team.
Luxurious sleep mask made from a plush, soft cotton velvet. It is completely opaque and the inner side is a soft cotton. It has an elastic band, that ensures a secure fit around the head.
Materials and care: 100% Cotton. Machine wash separately at 30°C, do not tumble dry, do not iron.
Dimensions:
Eye piece width x height: 20 x 8 cm | 7 7/8 x 3 1/8 in
Mask total circumference: 57 – 62 cm | 22 1/2 – 24 3/8 in
Do you have a question about this product? We’re happy to help. Ask us anything through the form below.
General
Standard items (not made to order) can be returned within 30 days of delivery in their original condition, with the customer covering return shipping costs. Made to order items are also returnable, but addtional fees for custom fit, or length adjustments are non-refundable. Orders with three or more made to order items incur a 40% restocking fee. Custom designs created with our design tool are final sales and not eligible for returns.
Yes, we ship worldwide! Shipping costs vary by location and are calculated in the cart and at checkout. Please note that customers are responsible for any customs duties or taxes that may apply in their country.
Items that we have in stock typically ship on the same day or in 1-2 days, so we recommend to order a week in advance to account for shipping. During Christmas season, we recommend to order 2 weeks in advance, as shipping can be slower during this time.
Made to order products: Due to the high demand and bespoke nature of our products, we cannot guarantee delivery by specific dates. We recommend placing orders well in advance to account for production and shipping times.
Yes, we can accommodate changes to your order, but we recommend keeping adjustments to a minimum to avoid mistakes during production. If you need to make any changes, please write to us as soon as possible after placing your order.
Orders can be canceled at any time, provided they haven’t yet shipped. If you wish to cancel, please contact us as soon as possible with your order details. Once the order has shipped, it can no longer be canceled, but we can guide you on return options if applicable.
If you need to cancel, prompt communication helps us ensure a smooth process. Thank you for understanding!
Clothing
Made to order clothing: Yes, all sizes from XS to 5XL are made to order, crafted by hand with the same care and attention to detail as custom-fit items.
We recommend using our size chart, which provides body measurements (not garment measurements!). If you have specific fit preferences or unique sizing needs, we also offer custom-fit options for an additional fee. Reach out to us with your questions to ensure the perfect fit.
All our sizes, from XS to 5XL and custom fits, are made-to-order. Production typically takes 3–4 weeks or 6-8 weeks during busier times, with additional shipping time depending on the destination. Due to the bespoke nature of our items and high demand, we cannot guarantee delivery for specific dates, such as birthdays or holidays. We recommend ordering well in advance.
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