Tea Warmer Cotton “Pyramid”

Standard Return Policy

For standard items that are in stock, we accept returns within 30 days of delivery.

This means the countdown starts the moment the package is delivered to you or someone designated to receive it on your behalf.

Items must be returned in their original condition, so we ask that you only try them on to check the size. To ensure the items remain pristine, please avoid wearing cologne, makeup, or anything that might leave marks or stains.

The customer is responsible for return shipping costs. Once the item is received and inspected, a full refund including shipping costs will be issued to the original payment method within a maximum of 14 days. Alternatively, we can offer an exchange if preferred.

Made-to-Order and Custom-Made Goods Return Policy

For made-to-order items, returns are accepted within 30 days, but additional fees (for example monogram embroidery, custom fit, length adjustments) are non-refundable. Additionally, if your order includes 3 or more items, a 40% restocking fee will apply.

For custom-designed goods created using our custom design tool all sales are final and these items are excluded from returns. Due to the bespoke nature of these items, we cannot accept returns or exchanges.

We understand the importance of satisfaction with bespoke items and will work closely with you to address any concerns. Whether it’s an adjustment or another resolution, we’re here to help ensure you’re happy with your purchase.

For further inquiries or assistance, please contact our customer service team.