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Made in Germany 🇩🇪

25 Jan
Knowledge

Beware of fakes on Etsy, Amazon and more

Posted by Baturina Homewear
June 25, 2023
0
We decided to address the fakes on Etsy, Amazon, and other stores and platforms such as "Uppa Echelon", eBay and more. For some years, ...
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From helping you choose the right robe, to order-related questions and more, we're here to help.

Phone: +49(0)4021901400

Monday - Friday. 10 AM to 6 PM (Central European Time) in German and English.

E-Mail: hello@baturina-homewear.com

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General

What is your return policy?

Standard items (not made to order) can be returned within 30 days of delivery in their original condition, with the customer covering return shipping costs. Made to order items are also returnable, but addtional fees for custom fit, or length adjustments are non-refundable. Orders with three or more made to order items incur a 40% restocking fee. Custom designs created with our design tool are final sales and not eligible for returns.

Do you offer international shipping, and what are the costs?

Yes, we ship worldwide! Shipping costs vary by location and are calculated in the cart and at checkout. Please note that customers are responsible for any customs duties or taxes that may apply in their country.

Can I get my order by a specific date (e.g., Christmas, birthdays)?

Items that we have in stock typically ship on the same day or in 1-2 days, so we recommend to order a week in advance to account for shipping. During Christmas season, we recommend to order 2 weeks in advance, as shipping can be slower during this time.

Made to order products: Due to the high demand and bespoke nature of our products, we cannot guarantee delivery by specific dates. We recommend placing orders well in advance to account for production and shipping times.

Can I modify or cancel my order after placing it?

Yes, we can accommodate changes to your order, but we recommend keeping adjustments to a minimum to avoid mistakes during production. If you need to make any changes, please write to us as soon as possible after placing your order.

Orders can be canceled at any time, provided they haven’t yet shipped. If you wish to cancel, please contact us as soon as possible with your order details. Once the order has shipped, it can no longer be canceled, but we can guide you on return options if applicable.

If you need to cancel, prompt communication helps us ensure a smooth process. Thank you for understanding!

Clothing

Are all sizes of your products handmade?

Made to order clothing: Yes, all sizes from XS to 5XL are made to order, crafted by hand with the same care and attention to detail as custom-fit items.

How do I determine the correct size for my order?

We recommend using our size chart, which provides body measurements (not garment measurements!). If you have specific fit preferences or unique sizing needs, we also offer custom-fit options for an additional fee. Reach out to us with your questions to ensure the perfect fit.

How long does it take to produce and ship made-to-order items?

All our sizes, from XS to 5XL and custom fits, are made-to-order. Production typically takes 3–4 weeks or 6-8 weeks during busier times, with additional shipping time depending on the destination. Due to the bespoke nature of our items and high demand, we cannot guarantee delivery for specific dates, such as birthdays or holidays. We recommend ordering well in advance.

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Theodorstr. 42 - 90, Westend Village Haus 2, 22761 Hamburg, Germany. By appointment only. Schedule here

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