Tea Warmer Cotton “Pyramid”

Standard items (not made to order) can be returned within 30 days of delivery in their original condition, with the customer covering return shipping costs. Made to order items are also returnable, but addtional fees for custom fit, or length adjustments are non-refundable. Orders with three or more made to order items incur a 40% restocking fee. Custom designs created with our design tool are final sales and not eligible for returns.

Yes, we ship worldwide! Shipping costs vary by location and are calculated in the cart and at checkout. Please note that customers are responsible for any customs duties or taxes that may apply in their country.

Items that we have in stock typically ship on the same day or in 1-2 days, so we recommend to order a week in advance to account for shipping. During Christmas season, we recommend to order 2 weeks in advance, as shipping can be slower during this time.

Made to order products: Due to the high demand and bespoke nature of our products, we cannot guarantee delivery by specific dates. We recommend placing orders well in advance to account for production and shipping times.

Yes, we can accommodate changes to your order, but we recommend keeping adjustments to a minimum to avoid mistakes during production. If you need to make any changes, please write to us as soon as possible after placing your order.

Orders can be canceled at any time, provided they haven’t yet shipped. If you wish to cancel, please contact us as soon as possible with your order details. Once the order has shipped, it can no longer be canceled, but we can guide you on return options if applicable.

If you need to cancel, prompt communication helps us ensure a smooth process. Thank you for understanding!