Introduction
This website is operated by Baturina GmbH (“we,” “us,” “our”), located at Theodorstrasse 42-90, Haus 2, 22761 Hamburg, Germany. By using our website, you agree to the following Terms and Conditions (“Terms”). These apply to all users including customers, browsers, vendors, and others interacting with the site.

Conclusion of the Contract
When you place an order, you are submitting a binding offer to purchase the products. We will send an order confirmation via email to accept your offer. The contract is completed when the goods are delivered.
By placing an order, you confirm that you are of legal age to make a purchase in your jurisdiction.

Product Images
We strive to display our products accurately, but we cannot guarantee the exact display of colors on your device.

Prices, Payment & Shipping Costs
All orders must be prepaid. We accept PayPal, major credit/debit cards, Klarna, and SEPA bank transfer. Prices are subject to change, but any changes will not apply to existing orders. Shipping costs depend on the delivery location and the shipping method selected.

Coupons, Discounts & Gifts
Coupon codes are limited to one per customer, and they can only be used on full-price merchandise, unless stated otherwise. Coupon codes cannot be combined with other promotions. Free gift offers are subject to qualifying purchases and cannot be substituted for cash. If you return an item purchased with a gift, the gift must also be returned, or its value will be deducted from your refund.

Delivery
Orders are shipped from Germany using Deutsche Post, DHL, or DHL Express. Shipping times vary depending on the destination country. Express shipping costs are non-refundable. International orders may be subject to customs duties and taxes, and Baturina GmbH is not responsible for any customs charges or delays.

Returns & Cancellations
You have the right to cancel your order within 30 days from receipt of your goods. The item must be returned in its original condition, and shipping costs are borne by the customer. We handle returns according to our Returns Policy, which can be found here: https://baturina-homewear.com/customer-service/returns-refunds/

Loss and Damage
If an order is lost or damaged during delivery, please contact us. We will file a claim with the carrier. If necessary, we will issue a refund or replacement.

Privacy & Data Protection
We handle personal data according to our Privacy Policy, which can be found here: https://baturina-homewear.com/privacy/

Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our control, including natural disasters, strikes, or other force majeure events.

Entire Agreement
If we do not enforce or exercise any of the rights or provisions in these Terms, it does not mean we are waiving those rights or provisions. These Terms, along with any policies or rules posted by us on our website, represent the complete agreement between you and us. They govern your use of our services and replace any previous agreements, whether oral or written, between us. If there’s any confusion in interpreting these Terms, it will not be held against the party who created them.

Governing Law
These terms are governed by the laws of Hamburg, Germany.

Indemnification
You agree to protect, defend, and hold harmless Baturina GmbH and its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims, demands, or legal actions, including attorneys’ fees, brought by a third party. This includes claims arising from your violation of these Terms of Use, any referenced documents, or your breach of applicable laws or third-party rights.

Dispute Resolution
If a legal dispute arises, it will be handled via the European Commission Online Dispute Resolution platform: EU ODR Link

Contact Information
For any questions regarding these Terms, please contact us at info@baturina-homewear.com.